GENERAL SALES CONDITIONS “B2C” – SANBRI SAS
SANBRI, whose trademarks include L’ATELIER DU VIN, ARCHITECTURE INTERIEURE DU VIN, L’ATELIER d’exercices, is a simplified joint-stock company with capital of €612,000, listed with the Beauvais Companies Register under number RC 562 039 560, its head office is located at 2 Route de Chepoix 60120 Breteuil-sur-Noye France – Tel. +33(0)344070711 Fax +33(0)344071600 and it markets its products on the website www.atelierduvin.com
The products purchased on the website www.atelierduvin.com are sold to non-trading natural persons.
Acceptance of the terms and conditions
The applicable general sales conditions are those in force when the order is placed. The Customer acknowledges that when they placed the order they were aware of the specific terms and conditions of sale set out and expressly declares that they accept them unreservedly. Approval of the general sales conditions, payment, and sending an order confirmation to the Customer is proof that a contract has been entered into between SANBRI and the Customer.
The products listed on the www.atelierduvin.com website are available for sale. However, if exceptionally the product ordered becomes unavailable after the order has been confirmed, the Customer shall be informed by e-mail no later than five (5) working days after the order has been confirmed.
The photographs of the products have no contractual value, but are, in terms of shape and colour, as faithful a reproduction as possible, which the Customer is invited to view. If errors are made, in no case shall SANBRI’s liability be called into question.
The prices given on the www.atelierduvin.com website are in euros “including all taxes” but excluding delivery costs.
VAT shall be that charged in Metropolitan France on the day the order is placed.
The prices applied are those provided on the website when the order is placed, and the final price is provided when the order confirmation is sent by SANBRI to the Customer.
Delivery costs are excluded from the prices given unless otherwise stated. The amount of shipping costs is given to the Customer as and when they make purchases, and after confirming their order.
For products from L’ARCHITECTURE INTERIEURE DU VIN, the time it takes to calculate shipping costs may require a delay that SANBRI shall endeavour to shorten. This amount shall be communicated to the Customer in a reasonable period of time.
Delivery costs shall be paid by the Customer and invoiced in addition to the sale price of the Products.
On the home page of the L’ATELIER DU VIN website, the Customer can consult the digital version of the catalogue and browse through the products on the website. The Customer chooses the article that they wish to purchase and clicks on the “Add to cart” icon. This adds the item to the Customer’s cart. The Customer can choose to continue shopping or consult the contents of their cart at any time by clicking on “Cart”. If the Customer has finished and wants to complete their shopping, they click on “Continue with my order” and follow the instructions that take them to the Cart until payment is confirmed. The Customer may, at any time, return to their purchases or modify the entered data. To finish shopping, the Customer must log in by typing in their user ID and password if already registered. If this is not the case, the Customer must fill in the registration form.
SANBRI shall confirm its acceptance of the order to the Customer via the e-mail address provided by them. The sale shall only be concluded once the order is confirmed. The price owed by the Customer is the amount on the order confirmation received by the Customer.
SANBRI reserves the right to cancel any order from a Customer with whom there is a dispute relating to the payment of a previous order including abnormal or improper claims, exchanges, and returns. The information given by the Customer when the order is taken shall be binding upon the latter. If there is an error in the wording of the recipient’s address, the seller cannot be held liable for problems delivering the product.
The price invoiced to the Customer is that given on the order confirmation sent to the Customer. The price of the products is fully payable on the day the order is placed.
SANBRI only accepts payments by the bank cards VISA, EUROCARD, and MASTERCARD. The amount of the invoice is debited from the Customer’s bank card on the date the products are shipped. In the event of partial delivery, only the amount of the products actually delivered shall be debited.
Delivery is free for purchases over €100.00 in metropolitan France. Not including products from L’ARCHITECTURE INTERIEURE DU VIN.
For security, the person who placed the order must be the bank card holder. On request the products may be shipped to a different address.
The delivery method in France used by SANBRI is generally Colissimo Expert. The parcel is handed over when signed for by the Customer. The delivery time is 48/72 hours for metropolitan France, and between D+5 and D+7 for the French overseas departments and territories (DOM-TOM). The SANBRI team sends an e-mail to the Customer as soon as the parcel is shipped and also a parcel number so the Customer can track the delivery on the www.colissimo.fr website.
Products from L’ARCHITECTURE INTERIEURE DU VIN have particular specifications requiring different types of carriers to be determined on a case-by-case basis. The Customer is informed about this during the “Delivery” stage in the shopping process or by SANBRI after the purchase when tracking the delivery.
For deliveries outside metropolitan France, the Customer undertakes to pay all taxes, customs duties, VAT, and all taxes owed under the laws of the country of delivery.
If the Customer has not received their order within 10 working days, SANBRI recommends contacting customer services as soon as possible using the contact form intended for ‘Private Individuals’ in the ‘Contact’ section. This way the SANBRI sales team can check the status of the order and ask the deliverer the appropriate questions. If the Customer prefers, it is possible to check this information directly with Colissimo on the www.colissimo.fr) website.
N.B.: deliveries are not made to P.O boxes or hotels.
Orders recorded on the website www.atelierduvin.com on Fridays from 1 p.m. onwards, on Saturdays or on Sundays are processed the following Monday to the extent possible. Orders taken on public holidays are processed on the next working day where possible.
Shipments are suspended every Saturday and Sunday, on national holidays, and during weeks 1, 32, 33, 34, and 52. Orders received during these periods go out for delivery on the next available working day.
N.B.: since traffic is heavy and intense around the Christmas period, there may be delays compared to the indicated shipping times. Recommendation: to receive the parcel before Christmas, SANBRI recommends Customers place their orders before week 50.
Any delays with deliveries do not give the Customer the right to claim damages.
The delivery may not be possible due to a force majeure event as defined within the meaning of French case law. Examples of force majeure discharging the Seller from their obligation to deliver: war, rioting, fire, strikes, accidents, and the impossibility of obtaining supplies.
SANBRI cannot be held liable for delivery delays due to errors or disruptions caused by the carrier.
Receipt of orders
Products are delivered to the address given by the Customer when the order was placed.
Delivery is deemed to have been made as soon as the products are collected by the carrier.
The delivery slip provided by the carrier, dated and signed by the Customer when the products are delivered shall constitute proof of transport and delivery.
Once the parcel has been received, the Customer should verify the number of parcels and whether the products match the accompanying delivery slip, and that the packaging is intact, undamaged, and well preserved.
If any of these circumstances arise, the Customer must immediately dispute the delivery, inform the deliverer, and ask to sign with reservations on the shipping document, stating “I accept with a reservation owing to…” (e.g. ‘damaged packaging’), sign the document and ask the deliverer to counter-sign it. This procedure is necessary to obtain the deliverer’s liability for any damage cause during the transportation. These reservations shall be confirmed to the carrier by registered letter with acknowledgement of receipt within three (3) days following delivery of the products. A copy shall be sent by e-mail to SANBRI at the following address: firstname.lastname@example.org
Collection of products if the Customer is absent
If the recipient is absent at the time of delivery, the carrier shall leave a delivery notification at the address provided by the Customer. The products shall be collected at the address and under the terms and conditions given by the carrier.
If the products are not collected within the time specified by the carrier they shall be returned to SANBRI. SANBRI reserves the right to reimburse the price of the products, however the Customer shall pay delivery costs.
Right to cancel
The Customer shall send or return the goods to SANBRI or a person named by the latter, without undue delay, and at the latest within a fortnight following notification of their decision to cancel in accordance with Article L. 221-21, unless SANBRI offers to collect these goods. The products should not have been used..
N.B.: the products produced on request, indicated by a special icon, and/or personalised, are not subject to the right to cancel and may not be reimbursed.
Therefore, and by way of example, all products from L’ARCHITECTURE INTERIEURE DU VIN may not be subject to the right to cancel.
For any returns under the right to cancel, the procedure below must be fully complied:
On the website www.atelierduvin.com, go to the ‘Contact – Private Individual’ section in the scroll-down Subject menu and select ‘right to cancel’ and inform SANBRI of the return of the product.
Fill in the following form and include the following information:
To the attention of SANBRI, 2 route de Chepoix 60120 Breteuil-sur-Noye France.
I/we (*) would like to hereby notify you (*) about my/our (*) cancellation of the contract concerning the sale of goods (*)/for the services (*) below:
Ordered on (*)/received on (*) ::
Name of the Customer(s):
Address of the Customer(s):
Signature of the Customer(s) (only if this form is sent on paper):
(*) Delete as appropriate.
SANBRI shall respond to the Customer within 48 working hours by sending a return number to be included on the parcel.
The Customer shall attach the Delivery Slip provided when it was delivered to their parcel. Without this slip, the return shall not be recorded.
The products must be sent back in their original packaging, with any labels or accessories, in perfect condition for resale. They should not be used or spoiled. The original box containing the goods needs to be put in packaging specially designed to protect the original material from any damage, inscriptions, or modification. SANBRI reserves the right to refuse goods returned and charge the Customer the shipping costs.
The products must be returned to the following address:
2 route de Chepoix
The return costs shall be paid by the Customer alone.
If the conditions of return are fulfilled, SANBRI shall reimburse the Customer the total amount of their order within fifteen (15) days from receipt by SANBRI of the products, with the exception of the costs of retuning products which shall be paid for by the Customer. SANBRI shall reimburse the total amount of the products returned once the condition of the goods received has been checked. Any dispute shall be subject to the exclusive jurisdiction of the Court in Beauvais (France).
If a Customer acts improperly, SANBRI reserves the right to suspend the processing of orders and deliveries to this Customer. SANBRI is not responsible for any damage or loss during transportation. This is why we recommend you only use reliable and secure shipping methods, for example the French Post Office Colissimo service in France, which offers parcel tracking guarantees.
Confidentiality and personal data
Personal information is processed by SANBRI to manage Customer relations.
The personal data then collected is processed by the data controller which is SANBRI. This data is collected when fulfilling the contract and is required to supply the products. It is intended for SANBRI as well as external service providers that the data controller calls upon (in particular the carrier). They shall be kept for the entire duration of the contract, and up to five years after its fulfilment.
In accordance with the regulations applicable to personal data, the Customer has the right to access, rectify, oppose, and restrict the processing, to delete, and the right to the portability of their data according to the Data Protection Act no. 78-17 of 6 January 1978 and the General Data Protection Regulation (GDPR) no. (EU) 2016/679 of 27 April 2016.
To exercise this right, the Customer must send a letter or an e-mail to the following address:
2, Route de Chepoix
Tel : +33(0)3 44 07 87 85
Fax : +33(0)3 44 07 16 00
If there is a difficulty managing your personal data, the Customer may submit a claim to the French National Commission for Information Technology and Liberties (CNIL) or any other competent authority.
In the event of a dispute, the Customer may resort to conventional mediation, in particular through the Consumption Mediation Commission or existing sector mediation bodies (www.economie.gouv.fr/mediation-conso), or any alternate way of settling disputes (e.g. conciliation).
This contract is subject to French law. In the event of a dispute and in the absence of an out-of-court agreement between the parties, the dispute shall be handled by the court chosen by the Customer; i.e. in the place where the products were delivered.
SANBRI shall not be liable for damages of any kind, both material and immaterial, resulting from the poor operation or the improper use of the products marketed. SANBRI’s liability shall be limited to the amount of the order.
The legal guarantee shall oblige the professional seller to safeguard the Customer against all consequences resulting from and hidden defects of the product sold.
SANBRI shall ensure the conformity of the goods in the contract, enabling the Customer to put forward a request under the legal guarantee of conformity under Articles L. 217-4 et seq. of the French Consumer Code or the guarantee against defects of the product sold under Articles 1641 et seq. of the French Civil Code.
The guarantee does not cover defects resulting from abnormal or faulty use or resulting from a cause that has nothing to do with the intrinsic qualities of the products.
If a legal guarantee of conformity is implemented, it is recalled that:
– The Customer has 2 years from when the goods are delivered to act;
– The Customer may choose between repairing or replacing the goods, subject to the cost conditions under Article L. 217-17 of the French Consumer Code.
This clause is only applicable if the order is paid in full.
The Customer is invited to contact SANBRI customer services who shall tell them what to do to return their product. No return shall be accepted without prior agreement granted by issuance of a number and return agreement slip. This return agreement is valid for 8 working days.
Please refer to article 9 for the terms and conditions of returning a product.
The website www.atelierduvin.com is the property of SANBRI in its entirety. This includes the rights attached thereto, as well as the right to publish information from the e boutique catalogue, and in particular the photographs for which it obtained authorisations from the people concerned. The partial or full reproduction, on any media, of information from the website and the catalogue, their use, as well as their provision are formally forbidden.
2, route de Chepoix
60120 Breteuil-sur-Noye – France
Tel : +33(0)3 44 07 87 85
Fax : +33(0)3 44 07 16 00